Shipping Policy

COVID-19 Pandemic Update

1. Dispatch time of Diamond painting kits is increased by 2-7 days.

2. Delivery of orders will depend upon your national postal service. If your national postal service has suspended operations temporarily, delivery might be delayed.
3. All orders that are fulfilled can not be cancelled. All orders that are shipped out can not be cancelled. However, you are covered by our return policy, you can always use it and return the goods. Please contact us through email for return address.
4. Normal Shipping time is within 30 days to most countries however, we can not control delays due to COVID-19.

Delivery might be delayed by 1-2 weeks due to Corona Virus.

Estimated Delivery Time:

United States

Within 30 days

Order Total =<$50, shipping cost $6.99

$50 < Order Total, shipping free

Australia Within 30 days, free shipping for order $50
Canada

Within 30 days

Order Total =<$50, shipping cost $6.99

$50 < Order Total, shipping free

United Kingdom Within 30 days, free shipping for order $50
Finland, Sweden, Norway Within 30 days, free shipping for order $50
France, Netherlands Within 30 days, free shipping for order $50
Rest of the World

Within 30 days, free shipping for order $50

 

* Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.

* Please note that some African countries can take 45-65 days to deliver the orders.

Our normal dispatch time is 72 hours.

Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.

Our Avg transit time is 14.9 days.

Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.

* Orders still in transit can not be cancelled. However, you are covered by our return policy, you can always use it and return the goods. Please contact us through email for return address.

* Custom paintings can not be returned or refunded. Please choose your custom painting size according to your custom photo carefully.